Our return window

You may request a return within 60 days of receiving your order. This policy does not limit any rights you may have under applicable consumer protection law, including rights relating to faulty, damaged or incorrectly supplied goods.

How to request a return

Start your request through our Contact page. Please include your order number, the item you would like to return and a short explanation of your request. If an item is damaged or incorrect, photographs help us understand the issue more quickly.

Please wait for our return instructions before sending anything back. Do not send items to an address taken from a shipping label or parcel without first confirming the correct return arrangements with us.

Damaged, incorrect or missing items

If your order arrives damaged, contains the wrong item or is incomplete, let us know through the Contact page. Describe the problem and include any helpful order or delivery details. We will review the issue and arrange an appropriate resolution, taking account of your applicable rights.

Refund timing

Refunds are processed within 5–10 days after the return or refund has been confirmed. Once processed, the time it takes for the refund to appear on your statement depends on your payment provider. If a refund has not appeared after the stated period, please contact us so we can check its status.

Refund currency and method

Refunds are issued in USD to the original payment method where possible. If that method is no longer available, we will discuss an appropriate alternative with you through the Contact page.

Order charges

All products include free shipping. We cover applicable customs duties and related import fees, so customers do not pay additional delivery or import charges for their orders. For return handling arrangements, please follow the instructions we provide after your request has been reviewed.

Order cancellations and changes

If you need to cancel or change an order, contact us as soon as possible through the Contact page. If the order has not been dispatched yet, we will do our best to help. Once an order has been dispatched, you can request a return within the return window described above.

Questions

If anything in this policy is unclear, or you need help with a return or refund, please reach out through our Contact page.